Request Procedure

Refunds must be requested by sending an email through our online contact form HERE to be eligible for consideration. Requests received by any other method including direct email to a staff member or a private phone conversation may not be considered or processed.

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Monthly Maintenance Package Policy

Design Hacks monthly plans can be canceled at any time and refunds can be requested using the above procedure.  We will refund a pro-rated amount based upon the day of the month and how many hours of services have been used if you are on a monthly maintenance plan with a set amount of development hours per month.

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Graphic Design Refund Policy

You may request a refund only in the event that you were unhappy with the product and never approved of the submission. Refunds may be offered at a portion of what was paid, if the project was not completed, but was started.

Graphic design documents are downloadable files and no actual items will be shipped to you. Downloads are delivered upon confirmation of payment and due to the nature of the product and its delivery, no refunds are offered on completed projects after 14 days.

Should a request for work be halted prior to completion of a project, a cancellation penalty may apply and will be assessed on a case-by-case basis. Down payments required to commence work on all projects are non-refundable.

 

Printing Services

Printing fees are 100% non-refundable if printing cycles have begun. If a printing fee refund is requested prior to the commencement of printing cycles, a full refund of printing fees only, not design fees. Any print media design project refunds may only be considered if the project never met production. Once the project has been printed or submitted for print to a printing company there will be no refunds.

Design costs paid to Design Hacks are non-refundable. Printing costs paid to Design Hacks are refundable only if printing error is determined to be our fault. We are not liable for damages incurred due to printing errors or problems from our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer. We provide the design files via email or online only. No actual items will be shipped to you.

 

Non-refundable Services:

The following payments are not refundable.

- Payments made for Milestone Achievements

- Payments made for Website Maintenance

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Reasons Not Eligible For Refund – Terms and Conditions

Design Hacks reserves the right to refuse a refund in the following events:

- If any Intellectual Property* has been developed, deployed, or created upon the client's behalf including but not limited to website design, graphics design, WordPress design, or any other digital intellectual properties and services that have been rendered on behalf of the client.

- The Purchaser has distributed the product on peer-to-peer (P2P) or illegal content (Warez) websites.

- The purchaser has attempted a chargeback and failed.

*Intellectual property (IP) is a term referring to a number of distinct types of creations of the mind for which a set of exclusive rights are recognized—and the corresponding fields of law. Under intellectual property law, owners are granted certain exclusive rights to a variety of intangible assets, such as musical, literary, and artistic works; discoveries and inventions; and words, phrases, symbols, and designs.

 

How Refunds Are Processed

Unless your contract states otherwise, payments made to Design Hacks by credit card will be refunded to the card that the payment was made with. Cash or Check payments will be refunded by cash only.

 

Website maintenance

When adding new text and/or content to a page, the client is responsible for providing all text (in digital format) and images/photos unless content creation services delivered by Design Hacks are requested. Unused hours do not roll over to subsequent projects. Any used funds for pass-through expenses will be delivered to the client within 30 days of project completion and final reconciliation. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to Website maintenance services.

An administrative fee of ₦25,000 or $50 will be charged to the client's account for any late payments or declined credit card charges. You may cancel and renew without penalty provided 60-day notice via formal documented request. Design Hacks may terminate this agreement at any time with written notice to the client.

Customer understands, acknowledges, and agrees that Design Hacks has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Customer’s Website(s) may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as two (2) to four (4) months, and in some cases longer, after commencement of plan to list and/or update Customer’s Website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason.

Design Hacks is not responsible for changes made to a Customer’s Web site by other parties that adversely affect the search engine or directory rankings of the Customer’s Website.

 

Website Design

We provide all prospective clients with access to a portfolio to review prior to hiring us for project work to ensure comfortability with the quality of our work and to assess the fit between our team and needed the skill to execute the Website design. If you have any questions or concerns, please contact us prior to making a payment for our services.

Payments for custom design projects are made to us in increments as a courtesy to the client. Payment terms require 60% of total project costs to be paid upfront for the commencement of work. The remaining 40% of payment is due upon Website launch.  Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Design Hacks and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

 

Customized Workships, Brand Guideline Development, and Digital Diagnostic Reports

All Workshops, Brand Guidelines, and Digital Diagnostic Reports are customized to the client’s exact business. No identical reports will be distributed to other clients and the content of same will remain confidential and proprietary to the client. However, Design Hacks reserves the right to blind such reports and outputs, for example, case studies and marketing purposes. Again, no identifying information will be shared with other entities. Downloads of outputs from these offerings are delivered upon confirmation of payment in full and due to the nature of the product and its delivery, no refunds are offered on completed projects. For any and all scheduled Workshops, 5 business days notice is required to change the date/time of the meeting. Should notice not be provided within the given timeframe, a penalty fee will apply not to exceed the cost of the project itself. Costs for this type of cancellation/rescheduling will be assessed on an individual basis. Should a request for work be halted prior to completion of a project of the above nature, a cancellation penalty may apply and will be assessed on a case-by-case basis. Down payments required to commence work on all projects are non-refundable.

Indemnification – Customer shall indemnify and hold harmless Design Hacks (and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees) from any and all claims, damages, liabilities, costs, and expenses (including, but not limited to, reasonable attorneys’ fees and all related costs and expenses) incurred by Design Hacks as a result of any claim, judgment, or adjudication against Design Hacks related to or arising from (a) any photographs, illustrations, graphics, audio clips, video clips, text, data or any other information, content, display, or material (whether written, graphic, sound, or otherwise) provided by Customer to Design Hacks (the “Customer Content”), or (b) a claim that Design Hacks’ use of the Customer Content infringes the intellectual property rights of a third party. To qualify for such defense and payment, Design Hacks must: (i) give Customer prompt written notice of a claim; and (ii) allow Customer to control, and fully cooperate with Customer in, the defense and all related negotiations.

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Limited Liability – IN NO EVENT SHALL DESIGN HACKS BE LIABLE TO CUSTOMERS FOR ANY INDIRECT, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE, LOST PROFITS, WHETHER OR NOT FORESEEABLE OR ALLEGED TO BE BASED ON BREACH OF WARRANTY, CONTRACT, NEGLIGENCE OR STRICT LIABILITY, ARISING UNDER THIS AGREEMENT, LOSS OF DATA, OR ANY PERFORMANCE UNDER THIS AGREEMENT, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY PROVIDED HEREIN. THERE SHALL BE NO REFUNDS. REVELATION CREATIVE MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH REGARD TO ANY THIRD-PARTY PRODUCTS, THIRD-PARTY CONTENT, OR ANY SOFTWARE, EQUIPMENT, OR HARDWARE OBTAINED FROM THIRD PARTIES.

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Confidentiality – The parties agree to hold each other’s Proprietary or Confidential Information in strict confidence. “Proprietary or Confidential Information” shall include, but is not limited to, written or oral contracts, trade secrets, know-how, business methods, business policies, memoranda, reports, records, computer retained information, notes, or financial information.

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Force Majeure – Neither party will be liable for or will be considered to be in breach of or default under this Agreement on account of, any delay or failure to perform as required by this Agreement as a result of any causes or conditions that are beyond such Party’s reasonable control and that such Party is unable to overcome through the exercise of commercially reasonable diligence. If any force majeure event occurs, the affected Party will give prompt written notice to the other Party and will use commercially reasonable efforts to minimize the impact of the event.

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By signing up for our services, you acknowledge that you have read and understood this Agreement and agree to be bound by its terms and conditions.